Dear Sir,
 
I stayed in your Manchester hotel last Thursday. I had a terrible 
experience and I now wish to make a complaint.
 
On arrival, about 4.30 p.m., I was informed that my room was not ready 
as the hotel was full (as there was a wedding party staying.) I had to 
wait in the reception area for 35 minutes before I could get access to 
my room. No complementary tea or other refreshments were provided by 
your staff as I waited.
 
On access to my room, I immediately noticed that somebody had been 
smoking in it, even though I had asked for a non-smoking room. In 
addition, the room contained two single beds when I had specifically 
ordered a double bed. I went down to reception and asked for a 
different room but was told that no other rooms were available.
 
When I looked in my bathroom, I noticed that there was no soap. I had to 
phone down to reception and then wait for half an hour before 
housekeeping provided me with any.
 
I had intended to eat in the hotel restaurant but when I came 
downstairs I was told that the restaurant was fully booked by the 
wedding party. I went back to my room and ordered room service. I had 
to wait for ninety minutes and the food was lukewarm when I received it.
 
During the night, I was kept awake by people speaking loudly, and even 
singing, in the corridor outside my room. I rang down to reception on 
three occasions but no action was taken.
 
On checking out the next morning, I asked to speak to the manager but 
he was unavailable. On my bill, I noticed that I was billed for 
several drinks from the minibar in my room. Needless to say, I didn't 
have anything to drink.
 
I have had a terrible experience at your hotel. I demand adequate 
compensation or I will take my story to the newspapers.

Yours faithfully,


.